Accessibility Tech: Don’t Exclude 80% of Your Audience

In 2026, ensuring your strategies are accessible is no longer optional; it’s essential for reaching a wider audience and maximizing success. The right application of technology can break down barriers and create opportunities for everyone. But are you truly making the most of these opportunities, or are you inadvertently excluding potential customers and collaborators?

Key Takeaways

  • Enable captions on all video content, as 80% of consumers are more likely to watch a video with captions.
  • Use the WAVE accessibility evaluation tool to identify and fix at least five accessibility errors on your website.
  • Provide alternative text descriptions for all images, keeping them under 125 characters for screen reader compatibility.

1. Conduct an Accessibility Audit of Your Website

Your website is often the first point of contact for potential clients. A poor experience here can be a deal-breaker. Start by conducting a thorough accessibility audit. I recommend using the WAVE (Web Accessibility Evaluation Tool). This free tool, developed by WebAIM, identifies accessibility errors and provides suggestions for improvement. Enter your website URL, and WAVE will overlay icons directly onto your site, highlighting areas that need attention.

Pro Tip: Don’t just rely on automated tools. Manual testing with a screen reader like NVDA is crucial to understand the actual user experience.

2. Implement Clear and Consistent Navigation

Website navigation should be intuitive for everyone, regardless of their abilities. Ensure your navigation menus are logically structured and easy to understand. Use clear and concise labels. For example, instead of “Our Solutions,” opt for “Products and Services.” Maintain a consistent navigation structure across all pages of your site.

Common Mistake: Using vague or jargon-filled labels in your navigation. Remember, clarity is key. Think of it like navigating the streets of downtown Atlanta; clear street signs at intersections are essential!

3. Provide Alternative Text for Images

Alternative text (alt text) is a short description of an image that is read aloud by screen readers. This allows visually impaired users to understand the content of the image. Alt text should be descriptive and concise. A good rule of thumb is to keep it under 125 characters. In your website’s content management system (CMS), you’ll usually find a field labeled “Alt Text” or “Alternative Text” when you upload an image. For example, if you have an image of the Georgia State Capitol building, your alt text might be: “Georgia State Capitol building in Atlanta, GA.”

Pro Tip: Avoid using phrases like “image of” or “picture of” in your alt text. The screen reader already knows it’s an image.

4. Use Proper Heading Structure

Headings (H1, H2, H3, etc.) provide structure and organization to your content. They also help screen reader users navigate the page. Use headings in a logical order, starting with H1 for the main title, H2 for major sections, and so on. Think of headings as an outline for your content. I once worked with a client, a small law firm near the Fulton County Superior Court, whose website was a jumbled mess of text. By implementing a proper heading structure, we not only improved accessibility but also boosted their search engine ranking.

5. Ensure Sufficient Color Contrast

Color contrast refers to the difference in luminance between text and its background. Insufficient contrast can make it difficult for people with low vision or color blindness to read the text. Use a color contrast checker like the WebAIM Contrast Checker to ensure your website meets accessibility standards. The Web Content Accessibility Guidelines (WCAG) recommend a contrast ratio of at least 4.5:1 for normal text and 3:1 for large text.

Common Mistake: Choosing aesthetically pleasing colors without considering their contrast ratio. Functionality should always come before aesthetics.

Audit Current Tech
Identify accessibility gaps: website, apps, documents. Prioritize based on impact.
Implement Solutions
Add alt text, captions, keyboard navigation. Aim for WCAG 2.1 AA compliance.
User Testing
Test with diverse users. Gather feedback on usability and accessibility.
Iterate & Improve
Address feedback, refine design. Accessibility is an ongoing process, not a fix.
Promote Accessibility
Show commitment. Highlight features for all users, boost brand reputation.

6. Make Forms Accessible

Forms are essential for collecting information from users. Ensure your forms are accessible by providing clear labels for each field, using appropriate input types (e.g., email, phone number), and providing error messages that are easy to understand. Associate labels with their corresponding form fields using the <label> tag. This helps screen reader users understand the purpose of each field. We see this all the time in e-commerce sites. If a customer can’t enter their shipping information easily, that’s a lost sale.

7. Provide Captions and Transcripts for Video and Audio Content

Captions and transcripts make video and audio content accessible to people who are deaf or hard of hearing. Captions are synchronized text that appears on the screen, while transcripts are text versions of the audio content. Most video platforms, like Vimeo, offer automatic captioning features. However, it’s important to review and edit these captions for accuracy. According to a 3Play Media report, 80% of consumers are more likely to watch a video with captions, even if they don’t have a hearing impairment.

Pro Tip: Burn captions directly into your videos for maximum compatibility across different devices and platforms.

8. Use ARIA Attributes When Necessary

ARIA (Accessible Rich Internet Applications) attributes provide additional information to assistive technologies about the role, state, and properties of HTML elements. Use ARIA attributes sparingly, as they can sometimes interfere with the native accessibility of HTML. However, they can be useful for creating complex interactive elements, such as custom widgets or dynamic content updates. For instance, if you’re building a custom dropdown menu, ARIA attributes can help screen readers understand the current state of the menu (e.g., expanded or collapsed) and the selected item.

Common Mistake: Overusing ARIA attributes in an attempt to “fix” accessibility issues that could be resolved with semantic HTML. Always prioritize using the correct HTML elements first.

9. Keyboard Accessibility is Key

Many users rely on keyboard navigation due to motor impairments or other disabilities. Ensure that all interactive elements on your website are accessible via keyboard. This means that users should be able to tab through all links, buttons, and form fields in a logical order. Provide visual focus indicators to show which element is currently selected. A simple CSS outline is often sufficient. If you’re building a single-page application with complex JavaScript interactions, make sure to manage focus manually to ensure a smooth keyboard navigation experience.

10. Regularly Test and Iterate

Accessibility is not a one-time fix. It’s an ongoing process that requires regular testing and iteration. Conduct regular accessibility audits, both automated and manual, to identify and address any new issues that may arise. Get feedback from users with disabilities to understand their experiences and identify areas for improvement. Consider partnering with a local disability advocacy group, such as the Gaffney Center for the Blind in Atlanta, to get valuable insights and perspectives.

Case Study: A local e-commerce business selling handmade jewelry saw a 15% increase in sales after implementing accessibility improvements on their website. They focused on providing alt text for all images, ensuring sufficient color contrast, and making their forms accessible. The improvements were implemented over a three-month period, with ongoing testing and adjustments based on user feedback.

Accessibility isn’t just about compliance; it’s about creating a better experience for everyone. By implementing these 10 strategies, you can ensure that your strategies are truly accessible and reach a wider audience. The benefits extend beyond just inclusivity; you’ll also improve your search engine ranking and enhance your brand reputation. And if you’re looking to stay ahead of the curve, understanding tech’s future disruptions is crucial.

Don’t let accessibility be an afterthought. Start today by auditing your website and implementing at least one of these strategies. Prioritizing accessibility isn’t just ethically sound; it’s a smart business decision that will pay dividends in the long run. For small businesses, tech boosts can be transformative.

What is WCAG?

WCAG stands for Web Content Accessibility Guidelines. They are a set of internationally recognized standards for making web content more accessible to people with disabilities.

How often should I conduct an accessibility audit?

You should conduct an accessibility audit at least quarterly, or whenever you make significant changes to your website.

What is a screen reader?

A screen reader is a software program that allows visually impaired users to access digital content by reading it aloud.

Are there any legal requirements for website accessibility in Georgia?

While there isn’t a specific Georgia law mandating website accessibility for all businesses, websites are generally subject to the Americans with Disabilities Act (ADA) if they are considered places of public accommodation.

What are some common accessibility mistakes to avoid?

Common mistakes include insufficient color contrast, missing alt text for images, and inaccessible forms.

Don’t let accessibility be an afterthought. Start today by auditing your website and implementing at least one of these strategies. Prioritizing accessibility isn’t just ethically sound; it’s a smart business decision that will pay dividends in the long run.

Anita Skinner

Principal Innovation Architect CISSP, CISM, CEH

Anita Skinner is a seasoned Principal Innovation Architect at QuantumLeap Technologies, specializing in the intersection of artificial intelligence and cybersecurity. With over a decade of experience navigating the complexities of emerging technologies, Anita has become a sought-after thought leader in the field. She is also a founding member of the Cyber Futures Initiative, dedicated to fostering ethical AI development. Anita's expertise spans from threat modeling to quantum-resistant cryptography. A notable achievement includes leading the development of the 'Fortress' security protocol, adopted by several Fortune 500 companies to protect against advanced persistent threats.